Help Desk

POP/SMTP SETUP - MAC MAIL ACCOUNTS

The SMTP setting is only to be changed if Webbuilder is providing the SMTP service instead of the default ISP.

Step 1 Open Mail

• If you've never set up any e-mail accounts using Mail, the Welcome to Mail page appears. Go to step 2.
• If you've already created e-mail accounts using Mail, on the Mail menu, click Preferences. On the Accounts tab, click the plus sign (+) at the bottom of the navigation pane to open the Add Account window.

Step 2 Welcome to Mail or Add Account window:

• Full Name box, enter the name you want to display to people you send e-mail to. Comapany or personal name
• Email Address box, enter your e-mail address. e.g. joe@soap.co.nz
• Password box, enter the password account, and then click Continue.
  
  
  
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Step 3 Incoming Mail Server window

• Next to Account Type, select POP (same as POP3)
• Description box, enter a name for this email account (does not affect sending/receiving) e.g. Joe Soap Personal Emails
• Incoming Mail Server box, enter the POP3 server name (or IMAP if recommended by Webbuilder). e.g. pop3.webhost.co.nz
• User Name box, enter your primary e-mail address. e.g. joe@soap.co.nz
• Password box, enter the password for e-mail account if it's not already shown in that field. e.g. xy7GGd5
• Click Continue. Mail will test your connection to the incoming server using default settings.
  

  Note:
  If the test isn't successful, click Continue again. You can verify your settings after you complete this procedure.

  
  

Step 4 Outgoing Mail Server window

• Description box, enter the name for mail server, for example, "sending server".
• Outgoing Mail Server box, enter the SMTP server name. e.g. smtp.webhost.co.nz
• Make sure the Use only this server check box is selected
• Select the Use Authentication check box. Your user name and the password entered for the incoming server will appear in the User Name and Password text boxes.
  These values are the same for the outgoing server.
• Click Continue. Mail will test your connection to the outgoing mail server using default settings.
  

  Note:
  If the test isn't successful, click Continue again. You can verify your settings at the end of this procedure.

The Account Summary may appear

• Account Summary box, clear the Take Account online check box, and then click Create.
• In Mail, on the Mail menu, click Preferences. a... and then you can complete Step 7

Step 5 Outgoing Mail Server - checking/setting authentication for SMTP IMPORTANT!

Your outgoing mail will not work until the correct port is set as below

• Select your email account
• Click Server Settings

Step 6 Outgoing Mail Server - setting authentication

• Change server port to 465
• Tick SSL
• You may have to select Authentication type as Password
• User Name and Password should be filled in, if not add same as for POP account
• Click OK

Step 7 Advanced Settings - to leave message on server

If you're using POP3, it is recommend that you keep a copy of the messages that you retrieve to your local computer on the server. This lets you access your messages from different mail clients (office, home, iphone, etc), otherwise they are removed when they are retrieved. One week means the last 7 day's worth of messages are kept.

• On the Accounts tab, in the navigation pane, select the account you want.
• In the right pane, click Advanced.
• Clear the Remove copy from server after retrieving a message check box, and then close the Accounts window.