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Help Desk

SENDING FROM DIFFERENT EMAIL ADDRESSES

For example you have a john@domain.co.nz mailbox and you've set this up in Outlook. All is working fine and as expected.
However you also have sales@domain.co.nz (ALIAS) forwarded to this mailbox and you want to be able to reply to emails as sales@domain.co.nz rather than john@domain.co.nz.

There are two options.

OPTION 1 - on behalf of

This is quick and easy to setup, but the receiver will see "john@domain.co.nz on behalf of sales@domain.co.nz" when looking at the actual message. This can be good or bad depending on your situation or preference.

  • Create a new message in Outlook.
  • In Outlook 2007 or above:
    • Go to the Options tab in the message's toolbar or ribbon.
    • Click Show From to make sure it is enabled.
  • In Outlook 2003:
    • Select View | From Field from the menu to make sure it is checked.
  • Type the desired email address in the From field.
    (You can use the following format for a from name and email address: From Name <email@domain.co.nz>)

OPTION 2 - New POP Account

You can create a new and separate POP account just as you did for your primary mailbox. Only difference is "Your Name" and "Email address" - put in a different name if desired and the ALIAS email address. This will avoid the 'on behalf of' in the from, and only means checking the mailbox a second time when sending/receiving. (You may also want to check to make sure email is being delivered to the same data file / inbox folder.)

 

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